Complaints...

Please feel able to approach and speak to us straight away should you have any concerns or feedback about our service and we ask that you encourage your child to do the same where appropriate. We will also talk to you immediately if any concerns arise on our part. This may mean that any problems can be remedied in a friendly and open way as soon as they arise. All concerns will be logged and dealt with sensitively and confidentially.

Formal Complaints
If, having discussed your concern with us, you feel that the issue has not been resolved, please let us know. We can then discuss this issue further. If after such discussions, you still feel the same way, then you may need to make a formal complaint to us in writing or by e-mail.
If you make a formal complaint to us, we are required by law to investigate the complaint fully. We will provide you with a written outcome of the findings of the investigation within 28 days of receiving the complaint. We will tell you about any action we intend to take as a result of the findings and you can request written confirmation of this action in writing or by e-mail. We will keep a record of all complaints and share appropriate information from that record with you if requested.

What you should do next if you are not satisfied
If you are not satisfied with the response to the formal complaint or your complaint relates to an issue that you feel you are unable to discuss with us e.g. a safeguarding concern, then you need to take further action.
If your concern is one relating to my registration as a childminder, contact OFSTED

Early Years Complaints Line on 08456 40 40 40
If you are making a complaint because you are not happy with my investigation or outcome, it is best to write to OFSTED (Royal Exchange Buildings, St Ann’s Square, Manchester M2 7LA) enclosing a copy of the original complaint, the findings and action proposed or taken and state the reasons why you are not satisfied.

If you have a safeguarding concern you should telephone the OFSTED Early Years Complaints Line on 08456 40 40 40 immediately .